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I pay the bill for TurboTax via my federal Refund last year, but TurboTax also charged my checking account duplicated. I called five specialists, no one solves that!

The form to request a refund never work, spinning with "we try to locate your order" forever! That is a very bad experience
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EbonyA
Intuit Alumni

I pay the bill for TurboTax via my federal Refund last year, but TurboTax also charged my checking account duplicated. I called five specialists, no one solves that!

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