I paid to upgrade to Premium, but my program does not reflect the purchase

carolynstaley · ‎April 1, 2020

I am using downloaded software from Costco-the Deluxe version. While doing my taxes, I used the prompt in the program to upgrade to premium to include state, paid $30, but the program does not reflect the upgrade. When I click on State, it prompts me to pay again. I have an order number and an email confirmation to prove the purchase. What can I do?

xmasbaby0 · ‎April 1, 2020

See if customer support can help sort this out

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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I paid to upgrade to Premium, but my program does not reflect the purchase