I paid to download a 2019 version software

[carolyndstover]

I paid to download a 2019 version software and im unable to access it, I have paid for this softwre twice once in April 2021 and yesterday

[VolvoGirl]

What kind of computer are you trying to download it to?  Did you buy the right download, Windows or Mac?

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

How to download your software purchase

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

If you paid twice ask for a refund.

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632