I paid for this service back in November for $75.78. Now you once to charge me again.

[VolvoGirl]

You probably bought the Desktop CD/Download program.  Did you install it?  I see people all the time that have bought the CD/Download Desktop Software but then somehow ended up using the Online version and didn't know it.  If that happened to you,  you can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info. Post back if you need to know how to move it to your Desktop program.

To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

[heather09rosie]

I paid for this service in November for $75.78. NI filed  today and now it once me pay again.

[VolvoGirl]

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632