I paid for a state download for the Turbotax Business and cannot download; no license in email

[hunnypot]

From within the desktop software I went through the complete process  to purchase the PA state.
I got the confirmation email but without any license code.

When I go to intuit site the state was listed without code and no download button.

When inside the desktop, it indicates that PA could be downloaded (no longer in the dropdown of states), but when checked the box to download, it does not download. When I try to start PA it tells me to download.

So at this point I am unable to use for the state.

Please help to get the PA state downloaded.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[mboettler]

I have the same issue when Iinstall the Ohio Business TT software.  I contracted TT support and after 8+ hours or troubleshooting they damaged my Windows OS and I had to restore.  I also tried to install on another PC but experienced the same results.  Is there any way to notify TT software support that they have bug in their code.

[LindaS5247]

Please click here for help with the issue of your state return being purchased but not properly installing.

Please feel free to come back to TurboTax Community with additional information or questions or click here for help in contacting Turbo Tax Support.