I ordered and received the CD version, but it went missing when I moved. I've started an online version. Do I have to pay again if I file online?

anni_wordell · ‎June 4, 2019

Kat · ‎June 4, 2019

Don't begin your return online just yet. Please contact TurboTax Customer Support during business hours for assistance. Tell the Support agent your situation. If you purchased the CD from TurboTax, an agent will likely give you a free download of the same program you purchased. Use the info below to contact Support.

https://ttlc.intuit.com/replies/3300041

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

View solution in original post

Kat · ‎June 4, 2019

Don't begin your return online just yet. Please contact TurboTax Customer Support during business hours for assistance. Tell the Support agent your situation. If you purchased the CD from TurboTax, an agent will likely give you a free download of the same program you purchased. Use the info below to contact Support.

https://ttlc.intuit.com/replies/3300041

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

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I ordered and received the CD version, but it went missing when I moved. I've started an online version. Do I have to pay again if I file online?