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I need to reinstall 2023 on new computer before loading 2024. It is missing from the list of previous years.

Where do I find it? I have an installation key.
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I need to reinstall 2023 on new computer before loading 2024. It is missing from the list of previous years.

I need to reinstall 2023 on new computer before loading 2024. It is missing from the list of previous years.

Answer was helpful to finding where to access previous year software but when I enter licence code, I get this message...

 

'Whoops! We hit a snag loading your data. Please try again.'

 

This had happened several times now. Not sure what to do next.

 

I need to reinstall 2023 on new computer before loading 2024. It is missing from the list of previous years.

@adrienneheesen 

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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