Try these steps to recover your User ID or password:Go to our account recovery page.Enter one of the following:Phone number (recommended)Email addressUser IDFollow the on-screen instructions.Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.(If you're looking to access a prior year return, go here.)Related Information:I forgot my password in the TurboTax CD/Download softwareHow do I update my TurboTax account information?Forgot your TurboTax Advantage login?I forgot my password in the TurboTax Mobile App

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julieshay12

Level 1

Question

I need help signing in please

Forum|Forum|6 years ago
December 16, 2019
5 replies
16 views

No text available

Critter

Level 15

Try these steps to recover your User ID or password:

Go to our account recovery page.
Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

(If you're looking to access a prior year return, go here.)