My name is Casey Kroez and my case # is 1773193478097. I have been desperately trying to get my “benefits package” $29 refunded for many reasons.
1- it did noting for me what so ever. I had to try to figure out everything on my own and got rejected time and time again with NO help from you guys as to why
2- there was no change what so ever between the free and $29 package. I feel it was a complete and total waste and cannot afford to lose even a dollar. I am really struggling and this is killing me.
Please, again, help me to get my money back and even cancel the whole service if that’s what it takes. I am going to have to go to someone in person and all I did was waste a week Of trying to use you guys. This is beyond frustrating and I do not know what to do next.
Beyond all the attempted emails and calls, no one has been able to even respond to me.
Kindly can you please get back to me asap. I have no time or money to waste and would really appreciate some assistance. Thank you and I am really hoping to hear back via email or phone ASAP.i put the request for refund in online but of course, nothing back. Twice actually. This whole thing is causing me stress and getting to be very upsetting.
My email is kckgirl1392@icloud.com
My case # is 1773193478097 and phone # is 728-288-6384
Anxiously awaiting your response,
Casey Kroez.
Ps- below I attached my receipt as proof I was charged against my will. I was under the impression paying would allow them to do it for me. I was misguided and now I am very frustrated. Please refund my payment method card ending in 9737.
posted
last updated
March 19, 2026
3:07 AM
