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srssrs
New Member

I need a receipt for my payment. However, my order does not include an order number. How do I get a receipt?

 
5 Replies
Critter
Level 15

I need a receipt for my payment. However, my order does not include an order number. How do I get a receipt?

If you paid by credit card the card statement will have your payment.

 

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

 

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View order details

 

Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

 

 

srssrs
New Member

I need a receipt for my payment. However, my order does not include an order number. How do I get a receipt?

Thank you for your prompt response. However, I'm afraid it doesn't really help.

 

You wrote: "If you paid by credit card the card statement will have your payment."

 

That's fine for tax returns to the IRS. However, if you also have to file tax returns to certain foreign countries, you need a proper receipt.

 

You also wrote: "Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp"

 

Unfortunately, that page requires your order number. There's no order number on any of the e-mails I have received from Intuit.

 

Thank you again for your response, but my problem remains: How do I get a proper receipt (not an item in a  credit card statement) without an order number?

VolvoGirl
Level 15

I need a receipt for my payment. However, my order does not include an order number. How do I get a receipt?

What tax returns did you sent to foreign countries?  Turbo Tax does not prepare foreign tax returns.  Or did you do a Canada return?  This forum is only for USA.

srssrs
New Member

I need a receipt for my payment. However, my order does not include an order number. How do I get a receipt?

You wrote: "This forum is only for USA."  Agreed. And it is my understanding, as an American citizen, that American companies (like Intuit) are required to produce receipts on request. So, how do I get a receipt?

 

For example, if I am on a business trip, I will ask the hotel for a proper receipt so that I can obtain a tax deduction. A credit card receipt is insufficient.

 

My question is not a tax question. What I am asking is: How do I obtain a receipt from Turbotax for the payment I have made for their products?

Critter
Level 15

I need a receipt for my payment. However, my order does not include an order number. How do I get a receipt?

If the original answer did not work for you then ...

 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available M-F  from 5 a.m. to 5 p.m. Pacific time.

Support can also be reached during business hours by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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