Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
Rmenk209
New Member

I made a mistake and ordered turbo tax when I had already used turbo tax to do my taxes this year.

Can you refund my money for this. I really didn’t want this product again when I had already done my taxes!

thank you

Richard Menk

3 Replies
SteamTrain
Level 15

I made a mistake and ordered turbo tax when I had already used turbo tax to do my taxes this year.

This is a "user" forum, and no one here has any access to accounts.

 

Any refund is up to Customer Support......I'd give it a 5% chance if you were using "Online " software...and maybe 50-50 if you bought Desktop.  But that's just a wild guess:

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

 

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
Rmenk209
New Member

I made a mistake and ordered turbo tax when I had already used turbo tax to do my taxes this year.

Can you please foreword this to the proper department to help a customer out!

DeanM15
Expert Alumni

I made a mistake and ordered turbo tax when I had already used turbo tax to do my taxes this year.

To get a refund, you will need to call customer service. There really is no other way.

 

You can contact customer service here. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.48m
Members

2.6m
Discussions

Manage cookies
v