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I’m trying to transmit my returns and the captcha box just keeps spinning. It says” please complete the captcha and try again.”

It’s the box that asks if I am a robot.
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1 Reply
CatinaT1
Expert Alumni

I’m trying to transmit my returns and the captcha box just keeps spinning. It says” please complete the captcha and try again.”

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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