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jp154
New Member

I'm trying to fix a rejected return on the app and it wont let me.

My return was rejected because I entered my previous years AGI incorrectly, now when I try to fix my return it says "Sign in to TurboTax on a browser" "We'll need to leave the TurboTax app and sign in with a browser to fix your tax return and file it again." This would not be an issue but I have to use premium because of the schedule D documents, which I was getting premium for free using a promotion for the app. Now when I try to use the browser TurboTax I have to enter everything in again and I can't proceed without selecting the premium option. Any ideas to why I wouldn't be able to file on the app again to avoid the $100+ in fees

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1 Reply
CatinaT1
Employee Tax Expert

I'm trying to fix a rejected return on the app and it wont let me.

You might need to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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