If you entered an incorrect social security number and it doesn't
match the IRS records then your return will reject and you can go back
into TurboTax and correct it and submit your return to the IRS again.
Got rejected? Don't take it personally. We're here to help you figure it out and be done for good.
Step 1: Check your email
The solution to some e-file rejections is as close as your Inbox. Look for an ACTION NEEDED! email from turbotax@intuit.com and follow the instructions.
Didn't get an email? Open your return to get the rejection reason and proceed to step 2.
Step 2: Search for a solution
If you didn't get an email, search on the reject message or code for instructions on how to fix.
Here are links to solutions for the top 10 IRS rejections:
-
IND-031-03: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
-
IND-032-03: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
-
FW2-502: The employer identification number (EIN) on the W-2 does not match what the IRS has in its records
-
R0000-504-02:
Each DependentSSN and the corresponding DependentNameControlTxt that
has a value on line 6c(2) of the return, must match the SSN and Name
Control in the e-File database
-
R0000-500-01: Primary Social Security Number and Primary Name Control on the Tax Form must match data from the IRS Master File
-
R0000-507-01: Someone has already filed a return with the IRS this year using your dependent's Social Security number (SSN)
-
IND-181-01: The Primary Taxpayer did not enter a valid Identity Protection Personal Identification Number (IP PIN)
-
R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records
-
IND-516:
If the Primary Taxpayer is claimed as an exemption, then the Primary
SSN must not be the same as a Dependent SSN on another return
-
R0000-902-01:
Taxpayer TIN in the Return Header must not be the same as a TIN of a
previously accepted electronic return for the return type and tax period
indicated in the tax return
Step 3: Open and fix your return
If you haven't already opened your rejected return, now's the time to do so.
Follow any "fix-it" directions you see in your program (not
all rejections will have this). Otherwise, navigate to the program area
to address the cause of the rejection, then proceed to the final step.
Note: If the info you originally entered is
correct, you won't be able to e-file. There likely is a data mismatch at
the government, a dependent that's already been claimed, or some other
"unfixable" situation that blocks you from e-filing.
In these cases, we recommend paper-filing by mail rather than
wasting additional time trying to "fix" something that is beyond your
control.
Step 4: Re-file your return
After completing the previous 3 steps, you're ready to re-file.
In your TurboTax program, click File in the upper-right area (mobile devices: tap in the upper-left corner to open the side menu, then tap File).
Follow the onscreen instructions to either e-file your return or file by mail.
Note: If you get the same rejection a second
time (or third, or fourth, or fifth...) and you see no mistakes on your
return, select the file by mail option to paper-file
your return. Sometimes, returns keep getting rejected even though
there's nothing wrong with them (data mismatches, dependents already
claimed, and so forth).
In these cases, we recommend paper-filing by mail rather than
wasting additional time trying to "fix" something that is beyond your
control.
