I’m requesting a full refund of $143 for my April 9, 2025 TurboTax Online payment, as the product doesn't support Form 1040-NR required for non-resident aliens.

[pennyshu08]

I am a non-resident alien (NRA) and recently discovered that TurboTax does not support Form 1040-NR, which is required for my tax status. However, the software allowed me to complete and pay for a return that is not valid for non-residents. I believe this is misleading and has caused me to file an incorrect tax return. Per the TurboTax Satisfaction Guarantee, I am requesting a full refund of the $143 charge, as the product did not meet my needs and was not suitable for my tax situation.

[SharonD007]

TurboTax guarantees accurate calculations so if they make an error, they will pay you the penalty and interest but limitations apply.  For more information, review the Intuit Terms Of Service For TurboTax Online Tax Preparation Services. 

Refer to the TurboTax article How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee or 100% Accurate, Exp... for information.