turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I'm not getting an email to confirm my identity. I have completed and am ready to file. I am on Step 3- Get ready to save and file your returns. Is there a way?

I'm not getting an email to confirm my identity. I have completed and am ready to file. I am on Step 3- Get ready to save and file your returns. I confirmed the correct email and checked my spam folder.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies

I'm not getting an email to confirm my identity. I have completed and am ready to file. I am on Step 3- Get ready to save and file your returns. Is there a way?

I'm not getting an email to confirm my identity. I have completed and am ready to file. I am on Step 3- Get ready to save and file your returns. Is there a way?

Those directions are out of date but I walked through all of them.  My email address is correct.  It was correct.  I re-typed it anyways.  Nothing has changed because the address isn't the problem.  The email just isn't showing up.  Gmail addy.

 

I'm not getting an email to confirm my identity. I have completed and am ready to file. I am on Step 3- Get ready to save and file your returns. Is there a way?

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question