I'm in Turbotax and it says "hang tight while we grab your info from last time." I've been waiting 35 minutes. How long does it take?

[rwinkler66]

restart your TT, shouldnt take so long, something wrong

[TeresaM]

It should not take that long. I recommend to log out and clear your cache and cookies, then log back in and come back to that section.

If you are using Turbo Tax Online, the most likely reason for a hanging screen or not being able to enter information is that something in the web browser is not displaying the page properly. There are directions in this TurboTax Help article to clear cache and cookies. You will want to follow those instructions, then close your browser, reload it, and log back into TurboTax. 

Another way around this is to simply use a different web browser.  You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari.  If you need to install another browser, be sure to go to the trusted home site for the software for  security reasons.