I’m having trouble using my TurboTax 2019 desktop software.

[quinnamg]

I’m having trouble using my TurboTax 2019 desktop software. When I try to open or reinstall it, I get Error Code 630 (“There was an error validating your license code, please try again”). It appears that Intuit’s activation servers for older versions like 2019 have been shut down, making the software completely unusable even with a valid license code.

I also tried troubleshooting steps (disabling antivirus, reinstalling, checking my connection, and running as admin), but the issue persists. The updater also fails to connect with Error 42016, showing that it can’t reach the update site.

I can still be audited for up to seven years, yet I can’t access or reinstall the product I paid for to view or print my prior returns. Given that Intuit has discontinued activation for this version, I believe a refund, replacement, or credit toward a current version would be appropriate.

Can someone from Intuit please advise on how to resolve this or process a refund under the Satisfaction Guarantee policy?

[VolvoGirl]

Sorry they only support the last 3 years.  And the License Code started in 2019.  So 2019 to 2021 needs to connect to Turbo Tax to verify the License Code and to update the program and download any state programs  you need.   So you can’t install and activate 2021 and prior (then add a year going forward).

If you have the file ending in .tax2019 etc.  you could try the TaxPrinter service to convert a .tax file to pdf at
https://www.taxprinter.com

They might be expensive and it is probably not safe to email tax returns back and forth. They are not related to Turbo Tax. 

[jdayton99]

TURBO TAX has become utterly useless if it's not the current tax year. Why do we pay such HIGH fees for software that becomes obsolete beyond the first year. It's not even 7 years yet for 2019 for which time we are still able to file or amend 2019 taxes before 4/15/2026, so why can I no longer even OPEN the file to print something to send it in. This AUTO-UPDATE or even ACTIVATION when we are provided a license key from the download SHOULD work, yet with the whole subscription licensing method that SO MANY COMPANIES are so happy to take on at the expense of the customer is absolutely ridiculous. I can even block this call to intuit whom SHUT DOWN the activation servers for this year (what to save money), this should be illegal saying they provide support when they don't even though the IRS still considers 7 years and you can even be audited or have tax issues up to 10 years, but you can't access your files. I'm going to TAXSLAYER.com or maybe even HRBlock next year. I'm done with this crap.