I'm going to recommend you to review your fees and ensure you have already paid for your state.
To review the fees for using TurboTax software to prepare your tax return:
-
Click on "My Account" near the top right of your
screen
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Select "Tools" from the dropdown menu
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Press the "My Fees" button to see a detail of your
charges
If you haven't already paid for your state then yes you will be prompted to pay prior to filing. If you have already paid for state then please contact TurboTax Support.
Below is a link to a TurboTax FAQ that has information regarding contacting TurboTax Support:
https://ttlc.intuit.com/replies/3300041