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I'm at the sign & transmit page, I filled in the code & everything, hit submit but nothing is happening. What's up?

 
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I'm at the sign & transmit page, I filled in the code & everything, hit submit but nothing is happening. What's up?

Are you using Online TurboTax?   It's most likely something in the browser that needs to be reset.  

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:
  • Log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again
If that doesn't work, see if a different browser (with cookies allowed) will solve it.

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