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I keep getting the error message We could not e-file your return for the following reason: We're sorry, there was a problem while processing your return. Please retry to verify your return was sent.

 
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1 Reply
MichelleLO
Intuit Alumni

I keep getting the error message We could not e-file your return for the following reason: We're sorry, there was a problem while processing your return. Please retry to verify your return was sent.

You may need to clear your browser's cache and cookies as sometimes this can keep TurboTax Online from functioning properly.

Please see the below FAQ's for assistance:

Clear Cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete Cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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