turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I keep entering the correct AGI but it keeps getting denied, why?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
HelenC12
Expert Alumni

I keep entering the correct AGI but it keeps getting denied, why?

If you’re still having trouble, we suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. To do this, you can order a tax return transcript. You can get it online within minutes.

 

  • If you’ve tried everything and nothing works, you can still file a paper return by printing out copies of your federal and state returns and mailing them. We’ll include File by Mail Instructions on where to send your returns and what forms, if any, you need to include.

 

The adjusted gross income (AGI) figure is your total taxable income, such as your W2 income, minus adjustments to income, such as the student loan interest deduction.

  • The IRS requires your 2019 AGI to verify your identity for e-filing.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

I keep entering the correct AGI but it keeps getting denied, why?

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question