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I just received a charge for 230 on my credit card from TurboTax when it was supposed to be deducted from my taxes... any ideas?

 
3 Replies
xmasbaby0
Level 15

I just received a charge for 230 on my credit card from TurboTax when it was supposed to be deducted from my taxes... any ideas?

TURBOTAX TOOK MONEY OUT OF MY BANK ACCOUNT

 

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

 

 

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
VolvoGirl
Level 15

I just received a charge for 230 on my credit card from TurboTax when it was supposed to be deducted from my taxes... any ideas?

That's odd.  Turbo Tax would take it out of your bank account not a credit card.  They would take it out of the account that you put down to get the refund.  Did you just file?  If you entered your credit card for something it probably charged the fees right then.   Maybe there was a reason it wouldn't let you deduct it from your refund?

Critter-3
Level 15

I just received a charge for 230 on my credit card from TurboTax when it was supposed to be deducted from my taxes... any ideas?

They usually debit  the same account you put down to receive the refund ... if that was the debit/credit card associated to the bank account or  a pre paid debit card then that was the account on file.   

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