Turbotax -- Will you give us a discount or refund against the fees we paid for this Turbotax software side 8960_Hold Rejection issue?

[echostorm]

Turbotax -- Will you give us a discount or refund against the fees we paid for this Turbotax software side 8960_Hold Rejection issue?  You acknowledged this was Turbotax's software's fault, I'm glad you fixed it, but your communication and acknowledgement was poor, and you didn't even update the community when the problem was fixed and had to rely on users like me to test it out to tell others that the IRS accepted the filing.  We shouldn't have to be your guinea pigs, the least you can do is help waive or reduce some of our fees?  What do you think community?

[CarissaM]

This would be best discussed with a TurboTax Specialist. 

You can reach the proper specialist by following the instructions below. 

https://ttlc.intuit.com/replies/3300041

[Matt511]

I agree with the main comments. Turbotax's communication on this problem was abysmal. Wasted a lot of time for a lot of people by not being clear and upfront about Turbotax's software issues.

[echostorm]

I just called this morning and spent 15 minutes talking to a Help agent regarding this issue, they were unaware, but I prompted them to look up "8960_Hold" in the forums.  They will pass this up to their leads.  Recommended that TurboTax issue a statement to the users officially on the resolution of this problem, and it would be nice for them to offer a concession on the fees as well.  

[TT_user]

The latest version of Form 8960 worksheet calculation doesn't match the IRS 8960 Instruction. And compare to pre-update version, it added line 5-10 for Line 9b and it increased my tax due. I am not certain if the latest fix is actually correct. Waiting for the TurboTax to call me back.