I have tried multiple times downloading turbotax to my MAC. I have updated my MAC operating system and ran disk utility but continue to receive an error code(#36). I think the disk is bad.

[cuhershe]

Can you send me a new disk or can I download from your website?

[ChrisH1]

Contact Customer Support and they will be able to look at your account and after some Identity verification, process a download push to provide yo with a new download of your purchased product.

I apologize for the inconvenience. Drop me a line here should you need further assistance. I check several times a day.

Contact TurboTax Technical Support: https://support.turbotax.intuit.com/contact/
Request a call-back.

Explain to Representative that you have a non functioning MAC Disk

Ask representative to "Push a Download".

[ChrisH1]

The problem is observed when folders from a Windows-compatible volume get moved to a Mac and then back again. The dreaded “Error Code -36? message is the result. If you are experiencing this problem, you can run a simple dot_clean utility to remove the hidden "dot-underscore" files from your flash drive or memory card

Are you sure you have a MAC CD?

[cuhershe]

My CD lists instructions for MAC and windows. I have used turbotax on the same laptop the last 3 years without problems. I ran the disk utility, but I am not sure what you are referring to with the dot clean utility

[ChrisH1]

The error refers to the presence of Windows files on the MAC computer. The options I sent are suggested ways to clear these files. I do not have the equipment or access to test them.

[cuhershe]

I have tried all of your suggestions and am still getting the same error code. Please send me a new disk or let me download from the website. If unable to do this please refund my money and I will use another tax service.

[ChrisH1]

OK please follow the instructions in the answer below.