I have reached my efile limit of 5. Can I purchase another download for additional 5 tax returns on the same computer?

[forresthoward07]

I have reached my efile limit of 5. Can I purchase another download for additional 5 tax returns on the same computer?

[DoninGA]

Purchasing another desktop edition and installing it on the same computer will not provide another 5 federal e-files.  You would also have to uninstall the TurboTax program for the same tax year as the new software being installed.

The number of federal e-files available to a user of the personal tax preparation software is set by IRS rules.  Any tax returns beyond the 5 that were e-filed can be printed and mailed.

[Mikehs]

I purchased and downloaded another copy of Turbotax Home & Bus version (same as the version I already bought).  

I uninstalled any older version before I install the new download. Still got same message. So Frustrating as I would like to do my own as E-file. I only need one more E-file. 

- What can I do ?  Any help is appreciated.  (I think the download was linked to my previous license key as I used same email, I does show I have 2 purchases with different license keys).

Really frustrating.  

[xmasbaby0]

The five federal e-file limit is an IRS limit and you cannot get around it.   Sorry--it sounds like you used all of your e-files for other people and now you are the one who has to file by mail.  No good deed goes unpunished.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[Mikehs]

Prior to download, I called the 800 number for tech support. They told yes I can make another purchase

and continue my returns.

They basically made me pay 2 times for the same software without resolution. Seems unfair to do that. I also saw posting here that says download / purchase another copy.

After using Turbotax for 25+ years, no longer a fan.

[xmasbaby0]

@Mikehs You received incorrect advice from them.  Seek a refund for the second copy of the software, which will be useless to you.

To request a refund from TT ;  https://support.turbotax.intuit.com/forms/refund-request.jsp

[Makits0]

None of the answers above are helpful.

What is being limited here?
Is it the TT license?  If so, you should be able to just buy another license and re-install.
Is it the computer?  If so, you should be able to install your copy on a different computer.
Is it the taxpayer?  This makes no sense because different taxpayers often share the same family computer.  So there is NOTHING to indicate that the same taxpayer is processing multiple e-files.  Every member of my family uses a different e-mail address.
Someone has to know the answer to this.