There is no procedure to
delete, close or merge a Turbo Tax account since accounts may contain past tax
information that needs to be preserved. You can just let it go
dormant. To secure your
account, log in to your Turbotax account by typing the address into your
browser window, and make sure your browser shows a padlock icon or whatever
symbol it uses to indicate a secure verified connection. Change your
password, and make sure it is not something you use on other web sites.
Change your security question to something that a crook could not guess
from social media. Make sure your email address and cell phone number are
up to date as Turbotax may use that to help verify future attempts to log in.
You also have the option to
turn on 2-factor authentication for all log-ins. With 2-factor
authentication, Turbotax will send a code to your email or cell phone when you
try to log in. The idea is that only someone who knows your password and also
has possession of your phone will be able to log in, this is more likely to be
the real you. Turbotax will use 2-factor authentication whenever you log
in from a computer that turbotax does not recognize, but you can turn it on for
all log-ins in your security settings.
If you started an online return
you can delete all your info and abandon it, if you wish. Your account
will still be available for you to use at some point in the future, as long as
you use the same User ID and password. You could also indicate that Intuit
emails are spam to keep them out of your regular email.
Here's how to clear out your return:
1. Sign
in to TurboTax Online.
2. On
the left side, click Tools. (Don't see the side menu on the
left? Click here for help.)
3.
Click Clear your 2016 return and start over.
o If you
already paid, you'll get the message You cannot clear your return.
4.
(Optional) In the pop-up, uncheck the box Re-transfer my data after
clearing if you don't want last year's data to transfer over.
5.
Click Yes to confirm
You would choose "Clear your 2016 return and start over", but then
simply don't start over.
There is a
new service being offered…it is the
ability to deactivate the account .... Contact support for a case
number if you really want to put forth the effort to use that feature
....
Use the following TurboTax website to contact TurboTax customer
service/support. Support is open from 5am to 9pm Pacific time (8am
to 12am Eastern time) every day until 4/19/16.
Submit your question/problem during business hours and then use the option for
Call.
There will be some personal information gathered so a case can be created for
you. A phone number will then be provided, specific to your case, to
speak directly with a TurboTax agent.
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is
closed.
https://ttlc.intuit.com/questions/2930711-account-deactivation-verify-your-identity
