I have filed for the past two years on turbo tax and when I log in says I have never filed and all my information is gone
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niinii1229
New Member

I have filed for the past two years on turbo tax and when I log in says I have never filed and all my information is gone

 
1 Reply
VolvoGirl
Level 15

I have filed for the past two years on turbo tax and when I log in says I have never filed and all my information is gone

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery/ 

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