I have been billed by Intuit but have not yet received material for filing 2019 tax return ?

[DoninGA]

TurboTax Advantage downloads for tax year 2019 will start releasing on November 5 and the CDs will be shipped between November 14 and 22. Check your order status here.

If you ordered TurboTax on a CD, you can also get the downloadable version after it releases in early November. To access, sign in to your TurboTax Advantage account and select Downloads.

[lawfesl]

Why are we billed for something we do not receive until later? Also, I would like to be taken off auto-renewal as it is lower priced in the store.

[DoninGA]

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@lawfesl wrote:

Why are we billed for something we do not receive until later? Also, I would like to be taken off auto-renewal as it is lower priced in the store.

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See this TurboTax support FAQ for canceling an Advantage subscription - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

[stewilson]

 asks for an order number to download. I don't know that. How do I get it?

[DoninGA]

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@stewilson wrote:

 asks for an order number to download. I don't know that. How do I get it?

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Sign onto your TurboTax download account using the same User ID and password used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

[DoninGA]

@stewilson If you are unable to download the 2019 software then contact TurboTax support for assistance.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[stewilson]

Americal Division, wow! Thanks for that. It linked to a text which gave me a phone number to call and my support ID. I hope they can give me the code to download my software.

[vhabac]

My credit card was billed in November (74.19) but have not received the CD

[DoninGA]

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@vhabac wrote:

My credit card was billed in November (74.19) but have not received the CD

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Since you are an Advantage member your 2019 software is available as a download on your Advantage account after you sign onto your account - https://accounts-tax.intuit.com/turbotaxadvantage

[stewilson]

Thanks. All straightened out now.