I have attempted to follow all of the suggestions about how to get the captcha to appear but there is still no captcha and I cannot prove that I am not a robbot

posted

We have no way of knowing what all you have looked at and tried, so it's not clear what you mean by "all the suggestions".

NOTE: Are you using any script blockers such as in a browser extension, such as NoScript? If so, that may be blocking the Captcha.

Otherwise, here's how to troubleshoot:

First, simply refresh the page in your browser and see if that changes anything.
If not, then log out of TurboTax, and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again.

If still no luck, see if trying a different browser (with cookies allowed) will solve it.