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jwalley
New Member

I've paid for a state and Online >> View Installed Updates shows it successfully download and installed, but I'm in an endless loop trying to "Start" the state.

 
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2 Replies
kjbrn
New Member

I've paid for a state and Online >> View Installed Updates shows it successfully download and installed, but I'm in an endless loop trying to "Start" the state.

I had this exact same problem two years ago.  I was about to go crazy, so I just called Turbo Tax customer Service, and they fixed it right over the phone.  Otherwise I would have had to pay AGAIN for my state filing.  Sorry I don't have that number handy since it was a couple of years ago.
rokacook
New Member

I've paid for a state and Online >> View Installed Updates shows it successfully download and installed, but I'm in an endless loop trying to "Start" the state.

Call customer support they will help you~

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