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krysti8905
New Member

I had an account with you guys but it got deactivated to I had to make a new one which now had none of my information saved how do I get thst all back

 
2 Replies
macuser_22
Level 15

I had an account with you guys but it got deactivated to I had to make a new one which now had none of my information saved how do I get thst all back

Accounts cannot be combined or merged.  Contact customer service for a deactivated account.

 

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
DoninGA
Level 15

I had an account with you guys but it got deactivated to I had to make a new one which now had none of my information saved how do I get thst all back

The other account can be reactivated but you will have to contact TurboTax support to start the process. 

TurboTax accounts cannot be merged or combined.

 

Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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