I get "check this entry". it wants my email address for state form...after I enter and click continue...it's stuck ...it won't go forward and I can't finish my taxes

blljpk · ‎February 1, 2021

I was on the final review step. it seems the online program is broken. yesterday I called about issue ad a person with. heavy accent returned my call. I'm sorry but I could not understand the words she was saying! I tried nd I don't think she understood, bec she kept insisting I was putting in wrong info.....I think I know my email address. How can I get this fixed so I can finish and e-file?

JeanneLO · ‎February 2, 2021

Please contact us again so we can get you the help you need. Follow the instructions in this TurboTax FAQ to contact Customer Support to obtain a contact number:

https://ttlc.intuit.com/replies/3300041

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blljpk · ‎February 4, 2021

I already filed thru the IRS. You need your IT people look at the problem.

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I get "check this entry". it wants my email address for state form...after I enter and click continue...it's stuck ...it won't go forward and I can't finish my taxes