I get a msg stating more info is needed to e-file my state return. I click continue to see what info is needed. It’s the taxpayers first name but it’s already there?

[rnpurdue]

It appears to pertain to the Illinois state return. I’m stuck in a loop though.

[KeshaH]

Check to make sure there aren't any leading or trailing spaces in the name field.

[rnpurdue]

I’ve checked that as well as tried adding spaces, adding a middle initial, etc.  Nothing has worked.  I just went back to my Illinois state return and am now getting an error that wasn’t there until I chose to e-file.  It states “Information Worksheet: _ should not be entered directly on the Illinois Information Worksheet for electronic filing.  You must complete the Federal Personal Information Worksheet.” And it lists the taxpayers first name box but it’s already filled in.  The federal personal information is already complete.  The federal return has already been e-filed and accepted.

[CatinaT1]

You can try these steps to resolve if you are using the online version:

• Clearing your Cache and Cookies
• Using a different browser
• Opening an Incognito Window

[rnpurdue]

Thank you both.  Unfortunately neither of those worked so I had to call turbo tax.  The only solution is to mail in my state return … just in case anyone else encounters this issue.