Why do i have to pay to get a copy of my 2017 taxes when i went through you guys??

[kirkham44]

I went  through you guys in 2017 and now i cant access or print them? My husband can access his 2017 taxes and print them but why cant i? Why do i have to pay for them? 

[Critter]

Did you have separate accounts back in 2017 ?  And are filing a joint return in 2018 in his account ?

[kirkham44]

I filed with my husband on his turbo tax account. Is that the problem? If so how do I fix it?

[Critter · Accepted solution]

Since  you didn't file or pay for a 2018 program under the same account that you used for the 2017 return ... then you have 2 options.

1) Pay for the 2018 program to unlock the prior year returns 

You have to start a 2018 return using the Free edition from this website - https://turbotax.intuit.com/personal-taxes/online/   

(If you already have the Deluxe version or better chosen then you can skip the upgrade and go straight to the payment instructions)

You must enter some basic personal information in the Personal Info section of the program.  Click Upgrade, located near the top of your screen.  In the pop-up window, scroll down to the bottom, select TurboTax Plus, and click the Upgrade Now button.  If you want to include a state program with your order click on State Taxes and complete some of the state section.

To pay for the upgrade so you can access your prior year tax returns, assuming that you signed onto your 2018 account with the exact same user ID you used for the prior returns -

To pay the TurboTax online account fees by credit card, without completing the 2018return at this time, click on Tools at the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  On the next page, to pay by credit card, click Continue.  On the next screen it will ask if you want Audit Defense, if you do not want this option just click on the Continue button.  The next screen will ask for all your credit card information so you can pay for the account.

2) Contact TT support and have them unlock the return since you used another account for 2017:

Use the following TurboTax website to contact TurboTax customer service/support

There will be some personal information gathered so a case can be created for you. A phone number will then be provided, specific to your case, to speak directly with a TurboTax agent.

https://support.turbotax.intuit.com/contact/

Note:  The Call option will not be available when TurboTax Support is closed.

[DoninGA]

To access a prior year online tax return and you did not use TurboTax for the 2017 tax return or you did not pay for one of the 2017 online editions of either Plus, Deluxe, Premier or Self-Employed, you will need to start a 2018 Free online tax return and then Upgrade and pay for the Plus edition ($19.99).  You do not have to file the 2018 tax return only pay for the upgrade.

Go to this TurboTax website for the 2018 online editions - https://turbotax.intuit.com/personal-taxes/online/

You have to sign onto the 2018 account using the exact same User ID you used to create the prior year online tax return.  Enter your personal information in the 2018 Free edition. On the left side of the screen click on Upgrade.  Scroll down and select PLUS More Help & Tools.  Click on Upgrade Now (if Plus is grayed out then you are already using Plus and only need to pay for the upgrade)

To pay the TurboTax online account fees by credit card so you can access your prior year online tax returns, click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  On the next page, to pay by credit card, click Pay Now.  On the next screen just click on the Continue button.  The next screen will show a review of your Fees, click on Continue.  Complete the next screen to pay by credit card and click Continue.