I filed taxes through TurboTax state was fine frederal said a problem what could have went wrong?

[homerpowell127]

I live in Ohio federal said there was a problem state said everything fine how do I fix it?

[MaryK4]

@homerpowell127 Can you provide more information- where is the red or NEEDS MORE INFO, or if is on Error check, there is usually a specific message? Thanks.

[homerpowell127]

Just got a letter saying they needed more information I did call them they just asked for numbers on tax forms when I told them they put me on hold and disappeared I think it has something to do with last year I had to pay 1812 dollars but get a refund this year I changed w-2 s this year my wife passed away and daughter too old to claim but I was not asked that but I still never got my refund

[MaryK4]

I would call them (Contact Home - Ohio Department of Taxation) if it has been a while to follow-up.  @homerpowell127 

[homerpowell127]

Mary I got state refund back with no problem it is only federal refund I’m having the problem with 

[homerpowell127]

And refund is 390 dollars I just do not understand the 

[homerpowell127]

Would I still call that number if it is federal that is the problem

[homerpowell127]

It only said need more information I called irs and they ask me questions then put me on hold and I was disconnected I emailed the place u told me when call did not work but no answer yet it does not make sense to me state had no problem but federal did but still no federal refund yet I know I owed last year reason I don’t this years is I changed dependents on w-2s my wife passed away and daughter got to old

[xmasbaby0]

@homerpowell127 So the issue is with your 2024 federal refund?   You need to sort it out with the IRS.   

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[homerpowell127]

 Xmasbaby I tried that automated voice is retarded and would not send to agent said it could not do that but some of those did not come up

[homerpowell127]

 Xmasbaby I did actually get to talk to someone and they set appointment u want to thank you and Mary k for all ur help