I Efiled with TurboTax 2020 and received notifications that all state and fed filings were accepted. Why aren’t my documents viewable now in TurboTax?

[kjack91986]

Turbo Tax is posting a message that I haven’t filed yet.  Totally wrong.(

[Mike9241]

are you in the same account used to file your return? some taxpayers have multiple accounts. 

[kjack91986]

I only have one account and one set of login credentials.

[DoninGA · Accepted solution]

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@kjack91986 wrote:

I only have one account and one set of login credentials.

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You need to verify that you only have one online account and User ID.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2020 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

[kjack91986]

RESOLVED.   Finding:  I used the TurboTax PC software to prepare and eFile.  I was attempted to look at my eFile documents using the IPhone TurboTax App.  Unfortunately, The TurboTax IT Dept has not created a standard synch interface to allow even view-only capability.  This is pretty basic stuff, common in the financial and insurance industries.   Have to say, I'm pretty surprised and disappointed that the CIO of TurboTax hasn't addressed this deficiency.