I downloaded the Turbo system for Mac and I am told that I need Mac OS level 10.14. I installed the latest update, and I still have 10.13.6. What am I missing?

[xmasbaby0]

Mac CD/Download Products

Operating Systems

• macOS Mojave 10.14 or later

RAM

• 2 GB or more recommended

Hard Disk Space

• 1 GB for TurboTax

Monitor

• 1024x768 or higher recommended

Internet Connection

• 1 Mbps modem (Broadband connection highly recommended). Required for product activation, software updates and optional online features

Printer

• Any Macintosh-compatible inkjet or laser printer

[Jimder40]

I downloaded the Turbo system for Mac and I am told that I need to upgrade from High Sierra 10.13.6 (current version) to

Mojave 10.14.  Apple will not let me upgrade my MacBook pro to Mojave

my license[removed]

(the last digit my not be V but a \

Thanks

[Opus 17]

Unfortunately, if your Mac is old and cannot update to OS 10.14, you are not able to use TurboTax installed on your computer this year.  You can use TurboTax online from any computer with a web browser. You can call customer support and ask to have the purchase price of the CD applied to your online account. Or, you can return the CD where you purchased it. If the vendor will not accept a return, you can return the CD within 60 days to TurboTax using the moneyback guarantee.

[DoninGA]

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@Jimder40 wrote:

I downloaded the Turbo system for Mac and I am told that I need to upgrade from High Sierra 10.13.6 (current version) to

Mojave 10.14.  Apple will not let me upgrade my MacBook pro to Mojave

my license # = [removed]

(the last digit my not be V but a \

Thanks

---

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

If you wish you can still use the TurboTax online editions for tax year 2020 - https://turbotax.intuit.com/personal-taxes/online/

See this TurboTax support FAQ for transferring 2019 tax data from your computer to the 2020 online tax return - https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

[catmurre]

if I can't use my mac and have to use my pc for 2020 how do I use my previous years tax files that are mac

[DaraLO]

@catmurre Did you save your prior year tax returns as a tax data file (.tax)?  If so, the file can be read and edited in either software.

[madeupusername]

I was similarly in this position and came up with an easy solution.  I switched to H&R Block software this year.  The H&R Block equivalent of TurboTax Deluxe software was half the price too.  H&R Block installed, imported my previous year's TurboTax file, and ran just fine.  So it's clear this is a TurboTax issue.

I have an older mac which runs just fine for everything I use it for, it just cannot be be upgraded past Max OS X 10.13.6  TurboTax online would have cost me even more since it's a separate fee per person, not being inclusive of a few people's taxes like the software is.