I don’t know why I can’t use my user name to sign in my account and now that I use the same email address to login I can’t find all my tax history and also my information
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I don’t know why I can’t use my user name to sign in my account and now that I use the same email address to login I can’t find all my tax history and also my information
posted
September 23, 20253:46 PM
last updated
September 23, 20253:46 PM
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I don’t know why I can’t use my user name to sign in my account and now that I use the same email address to login I can’t find all my tax history and also my information
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery/
If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.