Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
tgill24
New Member

I don’t have my last year phone number to login to my old account

And I forget my account password and I can’t get the code because I don’t have a phone
3 Replies
mesquitebean
Level 15

I don’t have my last year phone number to login to my old account

To get a list of your User IDs and recover account access, you can use the tool at the link below.  If you don't have a phone, then run the tool on your email address(es) that you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If you were unable to recover the account using your email address that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still can't gain access after all that, here's how to speak by phone with TurboTax Support:

FAQ:  How do I contact TurboTax?

https://ttlc.intuit.com/replies/6386875


Ashuntaann
New Member

I don’t have my last year phone number to login to my old account

Yes my name is Charles and I need to recover my old TurboTax account but the number in file I don’t have anymore 

mesquitebean
Level 15

I don’t have my last year phone number to login to my old account

 

@Ashuntaann
 wrote:

Yes my name is Charles and I need to recover my old TurboTax account but the number in file I don’t have anymore 



The answer above your comment tells you what to do in that case.    When you go to that Account Recovery tool that I provided above (after first cleansing your browser like I instructed), if you no longer have the same phone or email address, you can leave the data field blank and instead use the small blue link "Try something else", and that will look you up by SSN and other parameters.

 

If you still can't get into your account after all that, here's how to phone TurboTax Support:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

You can use the method described in that FAQ, or you can phone (800) 446-8848.

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.46m
Members

2.57m
Discussions

Manage cookies
v