turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I do not know why my return keeps getting rejected. I logged into my H R account and found my adjusted gross income and entered that , but it still got rejected.

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

I do not know why my return keeps getting rejected. I logged into my H R account and found my adjusted gross income and entered that , but it still got rejected.

 If it was rejected for AGI—-your 2022 AGI might not be in the IRS system if you filed late.   Try using zero instead.

 

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

 

 

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

 

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Cynthiad66
Expert Alumni

I do not know why my return keeps getting rejected. I logged into my H R account and found my adjusted gross income and entered that , but it still got rejected.

If the IRS rejected your federal return because the IRS was unable to confirm your identity based on your AGI from last year, then you will need to correct that number an resubmit.   This number has to match what the IRS has in its database exactly, so returns get rejected for this reason from time to time.

 

You can review your AGI online.  Create an IRS online account to review the AGI that is on file at the IRS.

 

 If the IRS continues to reject you, we recommend that you print and mail your taxes in. 

 

If you used TurboTax Online, just sign back in and then follow the step-by-step instructions on how to change your AGI. 

 

If you used the TurboTax CD/Download, open your return in TurboTax and go to the File tab. Select the Continue button until you reach a screen titled "Review Your Federal Filing Choices". From there, select the Edit button for "You have provided your identifying information for e-filing". Once you've changed your AGI, continue on to re-file your return and you'll be all set.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies