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lex25
Level 1

I did not Import my w2's but I got this message. Anyone else? I reentered the w2 like it said but still get the same msg

Your transmission didn't go through
We could not e-file your return for the following reason:
We have identified an issue with your tax return. - At TurboTax, we are committed to helping you get your maximum refund through ensuring your return is filed with 100% accuracy. Unfortunately, we have identified an issue with your imported W-2 form. To prevent you from filing an inaccurate tax return with the IRS, we have put a temporary hold on your e-file submission. You will need to follow the steps in the link below to correct your return by 11:59 PM PST on Thursday, January 30th. We sincerely apologize for the inconvenience but are here to help you. We have outlined instructions to follow here: https://support.turbotax.intuit.com/redirect/fix-my-import-issue . If you have any questions, we have a team of Tax Specialists standing by to help guide you through this. Please call at [phone number removed] and mention "W-2 Data Import."
6 Replies
retiree
Level 7

I did not Import my w2's but I got this message. Anyone else? I reentered the w2 like it said but still get the same msg

Did you follow the steps provided at the link referenced in the message?

 

Did you call the phone number provided in the message?

lex25
Level 1

I did not Import my w2's but I got this message. Anyone else? I reentered the w2 like it said but still get the same msg

I have not just got the message.  And yes I did do the steps and still nothing. I did not import my w2's and put them in manually. 

tinwin12828
New Member

I did not Import my w2's but I got this message. Anyone else? I reentered the w2 like it said but still get the same msg

yes. I have been getting same message. Imported one of two w2 forms. When I try to file I get same error. I have gone back and entered info manually about 15 time and still got the same transmission error. Have been on phone with techs for two days. Their response was to download chrome instead of using Microsoft edge and do taxes from the start over again. R U Kidding me??? Not happy and thinking about filing with HR block. This is Crazy. 

retiree
Level 7

I did not Import my w2's but I got this message. Anyone else? I reentered the w2 like it said but still get the same msg

While the attached TTax Help message appears to refer to imported W-2 returns it may be worthwhile try deleting the information for your W-2s and re-enter the information.

 

In addition please note the cautionary note at the beginning of the message.

jlorains
New Member

I did not Import my w2's but I got this message. Anyone else? I reentered the w2 like it said but still get the same msg

I've had the same issue. Went back deleted all forms and manually put in all w2's. Still same problem. Called for help. Was told the IRS stopped transmissions due to a glitch...Was told I had to wait till the 30th to file. I asked if it was a turbo tax glitch or a irs glitch. No real answer... I've Never had a problem with this and it's frustrating.

jlorains
New Member

I did not Import my w2's but I got this message. Anyone else? I reentered the w2 like it said but still get the same msg

i used chrome and had the same issue..

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