I completed my taxes on April 18th and received an email confirming they charged me over $200 for federal, state, and the MAX protection but they never submitted!

[adelgiorno]

I've been using turbo tax for over 10 years and I've never seen this issue. I went through the final submission portion and even received the email that I was charged but after thinking I haven't seen anything or my return I went to check the website and found that my taxes were never submitted and asked me to go through the confirmation page AGAIN? it's over a month late and I'm furious. Will I be charged a late file fine and will Turbo Tax pay this or reimburse me for the cost?

[xmasbaby0]

If you do not owe or are getting a refund there is no penalty for filing after the deadline.  It sounds like you did not go all the way through the FILE section to e-file.   Paying your fee does not file the return.  

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?  

https://www.irs.gov/refunds         

  Or does your account say “Ready to Mail?”

Note:  If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.