I completed my taxes on April 18th and received an email confirming they charged me over $200 for federal, state, and the MAX protection but they never submitted!

I've been using turbo tax for over 10 years and I've never seen this issue. I went through the final submission portion and even received the email that I was charged but after thinking I haven't seen anything or my return I went to check the website and found that my taxes were never submitted and asked me to go through the confirmation page AGAIN? it's over a month late and I'm furious. Will I be charged a late file fine and will Turbo Tax pay this or reimburse me for the cost?