I completed my return & am ready to file it but it will not transmit. Why??

[akstansberry1951]

I have a really simple return & it should not be so difficult to finish this.

[mesquitebean]

You didn't describe what roadblock you are experiencing, but since you used the term "transmit", I'll take a guess.

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

• First, simply refresh the page in your browser and see if that changes anything.
  
• If not, then log out and clear your browser Internet cache.
• Close the browser and reopen it.
• Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
• Log in and try again.
• If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
• Log in with the private window (again making sure cookies are allowed) and try the efile again.
  

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

[Jim A-]

I receive an error message; that my file is not updated, when I try to transmit. However, when I update it says my software is updated... I running in circles...

[ColonelGlenn]

What is the exact error message.  I got a message about updating that referred to updating the TurboTax software before proceeding to the "Check your Return" step in the process of developing your return.  The message you are reporting suggests all of the steps necessary to complete the return have not been taken.