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dcorbit
New Member

I cannot sign the disclosure consent form. I try to scroll down to sign it and there is no scroll bar and I cannot go to the bottom of the form. I am using Chrome

During the File step, there is a web page titled: "Next, sign this disclosure consent form".  It is not possible for me to sign the form because I cannot scroll to the bottom of the page.  I can see the information they want because I did a Ctrl-A and CTRL-C to select all the information on the page and copy it.  Then I put it in a text editor.  Did anyone else have this problem?  If so, how did you solve it?
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1 Best answer

Accepted Solutions
CassLO
Intuit Alumni

I cannot sign the disclosure consent form. I try to scroll down to sign it and there is no scroll bar and I cannot go to the bottom of the form. I am using Chrome

Try closing out of TurboTax and clear your cache and delete cookies. Then sign back into your TurboTax account. If that does not work, try a different browser. 

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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2 Replies
CassLO
Intuit Alumni

I cannot sign the disclosure consent form. I try to scroll down to sign it and there is no scroll bar and I cannot go to the bottom of the form. I am using Chrome

Try closing out of TurboTax and clear your cache and delete cookies. Then sign back into your TurboTax account. If that does not work, try a different browser. 

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
dcorbit
New Member

I cannot sign the disclosure consent form. I try to scroll down to sign it and there is no scroll bar and I cannot go to the bottom of the form. I am using Chrome

I used firefox browser and it worked.

Thanks for the suggestion

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