Check the USAA Tax page......they no longer participate in the direct downloads for their Bank accounts.
AND
They have transferred many of their other accounts to Schwab or Victory Capital.....Imports may be available from them if your non-banking holdings were transferred to one of them
READ:
Tax Center: Forms, FAQ and TurboTax Discounts | USAA
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*