I cannot access my 2018 TurboTax account

[mesquitebean]

Here's how to regain access to an account.  Many people even discover they have multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, reset password, etc., you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[dorchesterone]

cant access my turbo tax account

[ReginaM]

If you can not access your 2018 TurboTax return,you can obtain a copy of last year's tax transcript online using IRS link: IRS 2018 Transcript

Or if you chose, you can still file a paper return.

[mesquitebean]

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@dorchesterone wrote:

cant access my turbo tax account

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Which of the steps in my detailed long answer above failed for you?   What and where is your roadblock?  Did you try it exactly like I instructed?

And if that's unsuccessful, did you also try the second method I mentioned; i.e., the "try something else" link to have it look you up another way?.

If you can't access your return after the two methods I provided in my long answer I gave above, then here's how to reach TurboTax Support by phone for assistance.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Whittax2019]

I need the AGI 

[mesquitebean]

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@Whittax2019 wrote:

I need the AGI 

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For 2018? 

If your 2018 returns were prepared in Online TurboTax, log into your account and at the Tax Home scroll down and expand the section "Your Tax  Returns & Documents".  Choose tax year 2018, and then click "Download/print the PDF" or if you just need the 2018 AGI, there is a link "View adjusted gross income (AGI.)"  If you can't find your 2018 return there, then you likely have multiple accounts and signed into the wrong one.   Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[mesquitebean]

If your 2018 returns were prepared in Online TurboTax, log into your account and at the Tax Home scroll down and expand the section "Your Tax  Returns & Documents".  Choose tax year 2018, and then click "Download/print the PDF" or if you just need the 2018 AGI, there is a link "View adjusted gross income (AGI.)"  If you can't find your 2018 return there, then you likely have multiple accounts and signed into the wrong one.   Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.