I can’t transmit my returns

[leonardo920619]

I can’t transmit my returns. Can you help me ?

[GiseleD]

We cannot see your return or account here, as this is a public forum. Please copy and paste in the e-file rejection message you received so we can better assist.

[Smcavl]

601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number

[macuser_22]

You can only enter a standard 10 digit US phone number.

[Smcavl]

Right. And if I’m living abroad and don’t have a 10-digit, U.S. number, what’s the solution?

[macuser_22]

Try 555-555-5555.

[Smcavl]

No luck but thanks for the suggestion. I’ve read about a lot of users having the same issue. I’ve tried using relatives’ US phone numbers and had the same issue. I’ve seen no response on any threads from TurboTax employees, and as of right now, I paid $140 for the convenience of e-filing and it’s been more inconvenient trying to figure out a solution to this problem than it would’ve been to file by mail. 

[DoninGA]

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@Smcavl wrote:

No luck but thanks for the suggestion. I’ve read about a lot of users having the same issue. I’ve tried using relatives’ US phone numbers and had the same issue. I’ve seen no response on any threads from TurboTax employees, and as of right now, I paid $140 for the convenience of e-filing and it’s been more inconvenient trying to figure out a solution to this problem than it would’ve been to file by mail. 

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See if this TurboTax support FAQ will be of any assistance - https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

Also there is another thread of users with the same problem and many have found a solution - https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...