I can't sign in because the screen is redirected to a page that says download a browser.

[natmail]

I already have chrome. I can't sign in. The sign in page keeps going back to the browser download screen. I can't download chrome again of course. I am using a chromebook.

Thank you for your help.

[DoninGA]

Using Chrome the minimum version is 73.x  What version are you using? 

The latest is Chrome Version 79.0.3945.130

[sweet5red]

so  how  can i  sign  in to turbotax?????

[CarissaM]

Try resetting your password. Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If you have tried using the account recovery page with no success, you might need to submit an Account Recovery Request: 

https://ttlc.intuit.com/replies/3300098

[dboogaard896]

I have chrome BUT because I couldn't get past the download screen I downloaded it again  3 times....I have an account and turbo tax opens it for me....BUT then to that darn chrome page from which you can NEVER get by.

[JHenslee]

I am using 73x

[natmail]

I'm already on the latest version of Chrome. That's what the problem is. I don't see a solution here.

[Njrahrig55]

I cant sign in because it keeps asking me to update browser which I have done 6 times. no problem asseing from my phone bu don wan to use my phone for axes

[CassLO]

Only TurboTax Online will only work on the Chromebook when using the Chrome web browser on it. You will need Chrome 73.x or higher.

If this is the version of Chrome you have please click the link below to contact us for further assistance.

TurboTax Online system requirements

What is the TurboTax phone number?

[janetwherry]

I'm having the same issue. I get stuck on the download browser page, I download and nothing happens. I just want to download TurboTax.